Associate - Resident Resources
Job description
Help AG is looking for a talented and enthusiastic Associate - Resident Resources who will be part of the Talent Acquisition and People, Performance & Culture team, supporting the deployment and management of contractual resources assigned to customers' IT security functions. The role will oversee the end-to-end resourcing lifecycle, including requirement gathering, recruitment, onboarding, contract and commercial administration, and offboarding or reintegration.
Responsibilities
- Manage the end-to-end resident resource lifecycle, including sourcing, onboarding, leave management, timesheets, and offboarding.
- Advertise vacancies on company career portals and job platforms such as LinkedIn and Naukri.
- Coordinate with recruitment agencies for candidate sourcing and shortlisting.
- Facilitate CV screening, interview coordination, and selection with customers.
- Support onboarding activities, including security clearances, documentation, visa processing, and employee relocation.
- Coordinate travel, accommodation, orientation, IT asset allocation, and customer-site deployment for new resources.
- Process customer onboarding requirements, including security clearances and SAP applications (Ariba & Fieldglass).
- Maintain accurate employee records, including personal, contractual, compensation, and performance details.
- Administer resource contracts, Statements of Work (SOWs), and Change Requests (CRs).
- Track and collect timesheets for customer-deployed resources.
- Provide day-to-day operational support and coordination for resident resources.
Qualifications & Skills
- Degree in Human Resource/ Business Administration / Information Systems / Computer Engineering or relevant industry experience
- Customer and Team-focused attitude
- Active listener, with strong interpersonal skills with the ability to collaborate well with others.
- Knowledge and understanding of the UAE Labor Laws, Immigration, MOHRE and CICPA requirements, procedures, and limitations.
- Expert skills in the use of productivity tools such as Office 365, ITSM, HRMS Systems, etc.
- Knowledge and understanding of the PMI Project Management Framework would be good to have.
- Significant experience of stakeholder and communication management
- People-management & conflict-management
- Excellent organizational skills, ability to influence and manage customer expectations.
- Excellent communication, presentation, and reporting skills
- Flexible work approach should be willing to work extra hours based on the job requirements.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual flights tickets.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us
Help AG present in the Middle East since 2004, was strategically acquired by e& (formerly Etisalat Group) in 2020, hence creating a cybersecurity and digital transformation powerhouse in the region.
Help AG has firmly established itself as the region's trusted IT security advisor by remaining vendor-agnostic, trustworthy, independent, and maintaining its focus on all aspects of cybersecurity.
With best of breed technologies from industry-leading vendor partners, expertly qualified service delivery teams and a state-of-the-art consulting practice, Help AG delivers unmatched value to its customers by strengthening their cyber defenses and safeguarding their business.