Strategic Vendor Manager
Dubai, United Arab Emirates
Full timeOn-site
Closed
This job is no longer accepting applications.
Job description
Help AG is looking for a Strategic Vendor Manager who will be responsible for building and managing relationships with Help AG Group’s strategic vendor partners and suppliers. The Strategic Vendor Manager has a strong commercial focus for Help AG’s business and ensures that all the internal stakeholders are in alignment with business direction and committed requirements. This position will also be responsible for all tactical aspects relating to the development of new initiatives and implementation of new programs and services.
Responsibilities
- Track and report on the performance of selected vendors to ensure delivery in line with contractual obligations and performance metrics.
- Negotiate vendor contribution, back-end rebate programs, commercial terms, key projects for supply and support to exceed Help AG’s businessobjectives.
- Perform as functional bridge amongst external vendors and suppliers as well as internal stakeholders.
- Conduct quarterly business reviews with vendor to address issues and explore new opportunities to improve program profitability.
- Identify improvement areas internally as well as perform closely with all internal stakeholders to prepare solutions.
- Evaluate potential vendors using developed and agreed criteria to support business requirements.
- Manage outward communication to vendors to facilitate understanding and awareness of organizational strategic direction, changes and
challenges. - Manage the interaction between vendors and internal stakeholders within Help AG to provide adequate visibility of interdependent initiatives and programs.
- Develop ongoing partnership-based relationship to obtain regular updates on status of program.
- Distribute information on products and services available or being developed.
- Perform biannual risk reviews to update and refine business continuity and mitigation plans, and report on risks pertaining to the relationships.
Qualifications & Skills
- University Degree related to Business Administration, IT, Information Security or similar work experience.
- Minimum of 5yrs working experience in the vendor channel space.
- Strong channel/relationship management experience.
- Fundamental understanding of Cyber security basic and modern concepts related to firewalls, intrusion detection and prevention, endpoints, data leakage prevention, proxies, CASB, SASE, virtualized security functions, data security, security operations tools, GRC and user education/ user security.
- Team Leadership experience.
- Working experience in dealing with complex situations especially pertaining to managing multiple vendors overlapping or conflicting expectations in HELP AG Groups business.
- Outstanding professional communication, attention to detail and organizational skills.
- Strong negotiation capabilities.
- Strong problem solving and issue resolution skills.
- Being able to understand complex business processes and activities.
- Flexible work approach, based on the job requirements.
- Ability to manage vendor expectations and/or escalations from stakeholders within Help AG.
Benefits
- Health insurance with one of the leading global providers for medical insurance.
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Career progression and growth through challenging projects and work.
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Employee engagement and wellness campaigns activities throughout the year.
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Excellent learning and development opportunities.
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Inclusive and diverse working environment.
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Flexible/Hybrid working environment.
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Open door policy.
About Us
Help AG, the cybersecurity arm of e&, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.